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Welcome to our store

Q&A

Q:When will my order arrive?

A:The delivery depends on the destination and the carrier you chosen, plus it is international transport which takes time, please understand and wait patiently.

Q:What can I do if I want to modify the address?

A:The address can`t be modified after the package shipped out, so please check your address is correct and complete before submitting the order.We support changing the address before shipping, and you need to submit an application for the order or contact us.

Q:What can I do if I receive wrong/broken product(s) or empty package(s)?

A:We will check and pack carefully, but if those situation happen,please do not open the dispute or reviewing.PLEASE DO NOT THROW AWAY THE OUTER PACKAGING.Please take product pictures, outer packaging pictures, and the BOTTOM LABEL IMAGE on the package, and send them to us.we will do our best to solve for you.

Q:What can I do if I order wrong item?

A:Please contact us as soon as possible, tell us what item you exactly need, we can change for you before the order is shipped.

Q:I can`t track my package, what`s going on?

A:In general, after the courier company takes it away, the tracking information will be updated within 2-5 days

If you still can`t track it, please contact us ,we will check for you .

Q:When will you ship my order?

A:If your order is paid and confirmed by DHgate, we will ship in 4-8 business days.

Shipping&item

1. We only ship to the confirmed address provided in your order. Before you pay, please make sure your address is full and correct.

2. Items are sent with dust bag,without box.Due to transportation and packaging, please consider some creases.

3. Please contact us if you need wholesale.

4.All items will be shipped within 4-10 workdays upon receipt of payment (except Saturday and Sunday). Economic/free shipping takes about 2-3 weeks to US, Canada, Europe, Asia or other places worldwide, fast shipping takes about 5-15 business days depending on distance.Our fast shipping is FedEx.

5.Customers are responsible for any custom fees, import fees, and duty taxes charged by their country, we will do our best to help avoiding or reduce the custom fees by declare a low value in the invoice. If you are not sure the custom rules, please check with your customs firstly.

1.Shipping Cost: Select the quantity first, then click the country via logistic methods in the page. 2.Go the the next page, you can see the detail shipping cost by each logistic methods under your selection.

3. Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.